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Associate Member
Organization Overview
About EagleTrace:
We simplify fraud investigations, reduce expenses, and enhance customer trust in moments that matter.
EagleTrace is an innovative B2B SaaS provider on a mission to make money movement safe for everyone, by empowering community banks with advanced anti-fraud solutions and services. Leveraging both contextual and generative AI, our platform guides bank anti-fraud teams to engage customers in critical moments with personalized playbooks enabling scalable, efficient, and customer-focused fraud operations.
EagleTrace Products and Services:
1. Online Portal: one-view into Fraud Prevention activities, including investigations, disputes, recovery, customer support, and complaints, with a secure workflow for easy and traceable collaboration.
2. AI guided conversations and playbooks: helping your team improve customer trust, address issues in real-time, reduce customer loops, and minimize time spent investigating.
3. Content and Tools: customer facing education and self-assessment tools to minimize fraud and scams in your community.
4. Outsourced Operations: scam and fraud support assistance, including operations, research, education, and problem solving.
5. Resources: subject matter experts and resources for flexible workforce and project needs.
We simplify fraud investigations, reduce expenses, and enhance customer trust in moments that matter.
EagleTrace is an innovative B2B SaaS provider on a mission to make money movement safe for everyone, by empowering community banks with advanced anti-fraud solutions and services. Leveraging both contextual and generative AI, our platform guides bank anti-fraud teams to engage customers in critical moments with personalized playbooks enabling scalable, efficient, and customer-focused fraud operations.
EagleTrace Products and Services:
1. Online Portal: one-view into Fraud Prevention activities, including investigations, disputes, recovery, customer support, and complaints, with a secure workflow for easy and traceable collaboration.
2. AI guided conversations and playbooks: helping your team improve customer trust, address issues in real-time, reduce customer loops, and minimize time spent investigating.
3. Content and Tools: customer facing education and self-assessment tools to minimize fraud and scams in your community.
4. Outsourced Operations: scam and fraud support assistance, including operations, research, education, and problem solving.
5. Resources: subject matter experts and resources for flexible workforce and project needs.
Ilie Ardelean
CEO
Nate Castillo
VP of Sales
Associate Member
Categories
Financial, Accounting & Risk Management, Fintech, Information Technology